Have you booked with us?
For our full Terms & Conditions please see below.
You can complete our online booking form here.
Travel Agent Responsibility:
Please note that Sonia Jones Travel acts only as booking agent for Airlines/Cruise Lines/Hotels/Wholesalers/Tour Operators and other travel service providers in booking travel arrangements on your behalf. Sonia Jones Travel does not own or operate Airlines, Cruise Lines, Hotels or any other travel service provider and is not liable or responsible for: Any accident, injury or health problems suffered by travellers; Loss or theft of or damage to any personal possessions or property; Delays, re-routing, cancellations or service deficiencies of any service Insolvency, business failure or grounding of an airline, cruise ship, hotel, or other service Sonia Jones Travel recommends travel service providers based on product quality, needs and requests of our clients. We do not investigate or give any assurance about the financial condition or solvency of any service provider. Sonia Jones Travel staff, whilst often personally familiar with some properties and/or other travel services provided, cannot possibly be familiar with all properties and/or other travel services provided on offer. Therefore, Sonia Jones Travel staff cannot personally offer guarantees on the quality of services or standards provided by the Air/Cruise Line/Hotel/Wholesaler/Tour Operator or other travel service providers booked on your behalf. In making your booking, Sonia Jones Travel has used information supplied by the hotels and/or other associated travel companies providing the various services. Sonia Jones Travel is acting solely as a booking agent for the respective companies and, in providing this information to you, Sonia Jones Travel disclaims, and will be exempt from, any (whether as a matter of contract, tort, statute, restitution, or otherwise) for any direct, indirect or consequential loss, liability, claim, cost, expense, death, injury, illness, shock, inconvenience or delay.
At the time of printing, the Australian Tax Office has deemed that International Travel is GST FREE. Domestic Travel, if booked in conjunction with International, should also be GST FREE. Whilst, at this time, International Travel is not subject to GST, Sonia Jones Travel reserves the right to impose a GST surcharge if the circumstances change prior to departure date.
Please refer to your individual booking invoice for details of how much deposit is due and when payment is required. Amounts and timelines vary from supplier to supplier. These deposits may be non-refundable or subject to cancellation or amendment fees. Sonia Jones Travel reserves the right to charge a non-refundable deposit in addition to any that the suppliers require.
Please refer to your individual booking invoice for details of when your final payment is required. Amounts and timelines vary from supplier to supplier. Sonia Jones Travel reserves the right to set an earlier final payment than the supplier in order to allow payments to clear and process in advance of the supplier's deadline.
If you wish to change a booking prior to final payment, Sonia Jones Travel reserves the right to pass on any amendment fees charged by the Airlines/Cruise Lines/Hotels/Wholesalers/Tour Operators or other travel service providers plus a standard travel amendment fee of (a minimum) $75 plus the amendment fees of each individual service provider. Airfare amendment fees are clearly outlined on your individual booking invoice. Amendments made after final payment may not be permitted by the supplier.
Cancellation and Refunds:
In most instances, deposits are non-refundable and cancellation fees will be charged if you cancel or terminate your holiday earlier than expected, for whatever reason. Airfare cancellation fees are clearly outlined on your individual booking invoice. Airline and Cruise refunds make take up to eight (8) weeks or longer for processing. We highly recommend adequate travel insurance.
Payments & Travel Provider Insolvency:
All prices quoted exclude any applicable credit card merchant fees. Australian travellers now have the option to protect their payments against provider insolvency through the Agent Chargeback Scheme (ACS) provided by the Australian Federation of Travel Agents (AFTA). This is available to you as Savenio is an accredited ATAS agent. In order to activate your cover through this program, you must pay via credit card which incurs merchant fees: Visa, Mastercard fees are charged at 1.8% and Amex 2.23%. To pay by credit card, you can complete a credit card authorisation form or you can pay via secure payment link. If you do not wish to pay by credit card, you may pay into the Savenio Client Account noted on your invoice. However, please note that paying by direct deposit does not activate travel provider insolvency cover through the Agent Chargeback Scheme.
Sonia Jones Travel reserves the right to vary prices prior to final payment in the event of significant movements in foreign exchange rates, taxes, price increases from Suppliers or for any other reason beyond it’s control. This may occur with or without notice to the traveller. NB: Listed prices do not imply that the same or similar product may or may not be available at a lower price if obtained via another source. The rates of accommodation and insurance are set to include the payment to Suppliers, as well as costs of any/all; research, inspection, brochure preparation, printing and distribution, internet downloads, advertising, reservations, facsimile transmissions, telephone calls, postage, bank charges, currency transfers, documentation, courier fees and remuneration to booking agents. Receipt of your deposit signifies your acceptance of the price offered and acknowledgment of these normal commercial expenses.
Some countries have certain health requirements which must be met before you will be permitted to enter the country. For some parts of the world there are recommended precautions you should take. Please check with your Doctor prior to departure or visit Travel Doctor.
To comply with the majority of Countries regulations, your passport should be valid for six months after your planned date of return to Australia.
Sonia Jones Travel does not assist with obtaining Visas, ESTAs or ETAs. We are happy to provide you with information pertaining to which countries on your journey will require visas and to direct you to consulates, embassies, official websites and visa services, but we will not process the visa applications for you.
The Australian Department of Foreign Affairs & Trade strongly asks intending travellers to consider taking out travel insurance. Travellers without travel insurance are personally liable for covering any medical and associated costs they incur. The Australian Government will not pay for your medical treatment overseas or medical evacuation to Australia or a third country. Please refer to DFAT Travel Insurance for more information. Travel Insurance may protect you against cancellation fees if you cancel your holiday due to unforeseen (unavoidable) circumstances. Sonia Jones Travel considers it essential that you have adequate Travel Insurance cover for personal accident, loss of baggage and illness. We are happy to provide information for you, however, you should personally read all policies carefully to ensure the cover you decide upon is adequate for your needs and you fully understand all the terms and conditions of the policy.
Department of Foreign Affairs and Trade Warnings:
It is recommended that all Australian travellers register their personal details with the Department of Foreign Affairs prior to any international travel. For reasons of political unrest, acts of war or terrorism or natural disasters in certain parts of the world the Australian Government in conjunction with various other worldwide bodies may decide to issue a Government Travel Advisory warning to Australia passport holders not to travel to that country. In these instances, whilst travel to some countries is not advisable and some clauses of the travel insurance coverage may not apply, we appreciate that some clients may still need to travel to these areas. Sonia Jones Travel is prepared to make these bookings on our clients' behalf, however we do so without responsibility or liability. Up-to-date information is available on the Department of Foreign Affairs website.
Questions? Email Sonia - [email protected]
(Issue Date: 10 October 2019)